Reference

Our Legal Terms, Clear and Transparent

Q: Who can I contact about a payment dispute?

Start with our live chat or email support@cuan89.xyz. If the dispute involves your DANA, OVO, GoPay or QRIS transaction, provide your transaction ID and payment provider reference. We investigate within five business days.

When you open an account with cuan89, we commit to clear rules around your data, withdrawals, account access and how we handle disputes.

Data Security & EncryptionAccount Verification & Withdrawal ProtectionPayment Method Compliance

Explore the Lobby Read FAQ

Account Terms and Jurisdictional Framework

cuan89 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

cuan89 operates within the regulatory framework that applies where local law permits. Your account is yours alone; we do not share your personal information with third parties outside payment processors and fraud-prevention partners without your consent. All deposits via DANA, OVO, GoPay and QRIS are processed

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through authorised payment gateways and subject to their terms. Withdrawals are verified against your deposit method to protect both you and our payment partners. Account access depends on local law in your region. We retain your transaction history for the duration of your account plus seven
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years for compliance purposes. If you believe we've mishandled your data or account, contact our legal team at [email protected] or via live chat during support hours.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Legal or Account Issues

HOW WE OPERATE

Data Security, Account Protection and Compliance

Account Verification

When you join cuan89 in Surabaya or anywhere in Indonesia, we verify your identity through a government-issued ID upload and…

Encryption & Data Handling

All data transmitted between your device and our servers uses TLS 1.2 encryption.

Payment Security

We never store your full card number or bank details. DANA, OVO, GoPay and QRIS transactions are processed by PCI-compliant…

Cookie and Tracking Policy

We use essential cookies to keep you logged in and functional cookies to remember your language and game preferences.

Data Retention

Your account and transaction records are kept for as long as your account is active, plus seven years after closure…

Request Your Data

Write to [email protected] with the subject 'Data Access Request' and your account email.

Account Rights and Legal Queries

Your account remains open and your wallet balance is untouched. Depends on local law, but we do not charge inactivity fees. Your login credentials stay valid. If you want to return, just sign in and your lobby is where you left it.

Yes. Go to Account Settings, select 'Close Account', and we'll process your remaining balance back to your registered payment method within two business days. DANA, OVO, GoPay and QRIS withdrawals typically arrive within one hour.

All deposits are processed through authorised payment gateways that comply with Indonesian banking regulations. Your funds are held in a segregated player account, not mixed with our operating money. We never charge hidden fees on deposits.

One account per person. If we detect multiple accounts from the same identity, we merge them and may restrict the combined account pending verification. Contact [email protected] if you think this happened to you by mistake.

Start with our live chat or email [email protected]. If the dispute involves your DANA, OVO, GoPay or QRIS transaction, provide your transaction ID and payment provider reference. We investigate within five business days.

We keep your transaction record for seven years for legal and tax purposes. Your personal information like name and address is retained for two years after closure, then deleted. Non-essential data is removed within 30 days of your request.

Yes. Go to Account Settings > Payment Methods, remove your old method and add a new one. Withdrawals will go to your currently registered payment method. We verify it matches your account holder name for your protection.

Our Legal Terms, Clear and Transparent

How to Contact Us About Legal or Account Issues

Data Security, Account Protection and Compliance

Account Verification

Encryption & Data Handling

Payment Security

Cookie and Tracking Policy

Data Retention

Request Your Data

Account Rights and Legal Queries

01 What happens to my account if I haven't played in six months?

02 Can I close my account and get my balance back?

03 How do I know my deposits are safe?

04 What is your policy on duplicate accounts?

05 Who can I contact about a payment dispute?

06 How long does cuan89 keep my account data after I close it?

07 Can I change my registered payment method?

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