Reference

Privacy Policy at cuan89

When you open an account with us, your information is handled with clear rules and real security.

Account protectionPayment privacyData you controlDirect support access
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cuan89 Privacy Policy at cuan89
GET IN TOUCH

How to Contact Us About Your Data

You have the right to ask what data we hold about you, request corrections or deletions, and withdraw consent for certain uses.

Live Chat Open the live chat widget in your lobby.
Email Support Write to our privacy team at [email protected].
Account Settings Visit your account menu to view and update your personal details, communication preferences and…
HOW WE SECURE IT

Data Protection at cuan89

We use encryption to protect your account login, payment details and withdrawal requests. All DANA, OVO, GoPay and QRIS transactions are processed through secure payment gateways.

Encryption & Security

Your login credentials, payment details and transaction history are encrypted in transit and at rest.

Payment Processing

DANA, OVO, GoPay and QRIS payments are processed through PCI-compliant gateways. We never store full payment credentials on our servers.

Fraud Prevention

We log your device fingerprint, IP address and session behaviour to spot suspicious withdrawals.

Cookie & Tracking

We use cookies to keep you logged in, remember your game preferences and track how you use the platform.

Data Retention

Account data is kept active during your membership. After closure, we retain records for 18 months to comply with financial…

Your Rights

You can request a copy of your data, ask us to correct errors, or request deletion (subject to legal holds).

Frequently Asked Questions

Real questions from players in Surabaya, Bandung and across Indonesia about how your data is used, who can see it and what you can change.

We collect your name, email, phone number and date of birth to verify your identity and set up withdrawal payments via DANA, OVO, GoPay or QRIS. This information is encrypted and stored securely. We never share it with advertisers or third-party marketers.

Yes. Log into your account, go to Settings > Privacy, and select 'Download My Data'. We'll compile your profile, transaction history, game logs and preferences into a file within 5 business days.

Your linked DANA, OVO, GoPay or QRIS wallet details stay in your account as long as your membership is active. After you close your account, we retain minimal payment records for 18 months to meet legal obligations, then delete them.

Only our security team (to verify withdrawals and prevent fraud) and support staff (to answer your questions) can view your account. Game history is private to you unless you report a dispute, in which case our compliance team reviews relevant logs.

We use cookies to keep you logged in, load your preferences and track game sessions. Most are functional. You can disable non-essential cookies in your browser settings or adjust your account tracking preferences without losing core features.

Contact [email protected] and request full account closure. We'll deactivate your login immediately. Personal data is deleted after 18 months unless we're required to keep it under local financial law; transaction records may be retained for compliance.

Passwords are hashed using bcrypt encryption. We log every login attempt and device used. If we detect unusual access from a new location, we send a verification email. Enable two-factor authentication in your account settings for extra security.

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