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Our Terms Shape How You Play

When you open an account with us, you're entering a straightforward agreement about how deposits, withdrawals, account access and gameplay work on cuan89.

Clear deposit and withdrawal pathsAccount security and verification stepsGame access and play rules
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cuan89 Our Terms Shape How You Play
HELP WITH TERMS

Contact Us About Your Account Rights

Questions about what these terms mean for your account, or how to exercise a right under them, reach us through the channels below.

Live Chat English and Indonesian support available 07:00–23:00 WIB, seven days a week.
Email Support Send account or payment policy questions to support and expect a response within 24…
Account Settings Access account closure, data export, and payment method changes directly from your profile menu…
SECURITY & DATA

How We Handle Your Information

These terms outline what data we collect, how long we keep it, and who can access it.

Data Retention

Account creation date, login history, and device fingerprints are kept for 90 days after your last session.

Payment Security

DANA, OVO, GoPay and QRIS handle all card data encryption and storage.

Account Access

Two-factor authentication via email is optional but recommended. Your password must be 8+ characters with mixed case and numbers.

Data Export Request

Request all personal data, game history, and transaction records through your account settings under Privacy.

Dispute Resolution

Payment or account disputes are addressed by our compliance team within seven days. Email support@cuan89.

Cookie & Tracking

Session cookies allow you to stay logged in; analytics cookies track your lobby behaviour to improve site speed.

Your Questions About cuan89 Terms

Below are the questions we hear most often about account rights, deposits, withdrawals, and what happens if you want to close your account or dispute a transaction.

Account closure is instant through your Security settings. Your remaining balance is transferred to your linked payment method within 24 hours. We delete your personal data within 30 days but retain transaction records for seven years for regulatory compliance and dispute resolution.

Yes. Go to Account Settings → Privacy and select Export My Data. We compile your account information, game history, login records, and payment transactions into a CSV file delivered within five business days to your registered email.

Contact support within 14 days of the transaction with your account email, transaction ID, and a description of the issue. Our compliance team investigates within seven days and notifies you of the outcome. DANA, OVO, GoPay and QRIS chargebacks are escalated directly to the payment provider.

No. DANA, OVO, GoPay and QRIS encrypt and store all card data on their own PCI-compliant servers. cuan89 receives only a masked transaction ID and status. Your bank details are never visible to us after the payment completes.

Account eligibility depends on local law in your region. We verify your identity through document upload during signup. You must be of legal age to play where you are located; access restrictions depend on local law.

Login records, IP addresses, and device fingerprints are retained for 90 days to detect fraud and unauthorized access. After 90 days of inactivity, this log is deleted. You can request all stored data anytime through your account settings.

Yes. Go to Account Settings → Payment Methods and link a new DANA, OVO, GoPay or QRIS account. Changes take effect within 2–4 hours. Pending withdrawals use the method on file at the time of request.

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